Privacy Policy

Who Are We?

We are WINFORLUX FZCO, and we prioritise your privacy. If you have any queries regarding our privacy policy, please reach out to us at contact@win4lux.com. What Is the Purpose of This Policy? This policy explains how we handle your personal information when it is collected through our website. By accessing our services, you agree to the terms of this policy. Please be aware that this policy is applicable solely to the information you provide to us. If you submit personal information to third-party services such as payment processors or different websites, we advise you to review their respective privacy policies

Can This Policy Change?

Yes, this policy may be updated from time to time. We recommend that you periodically check this page for any changes. By continuing to use our services, you accept the revised policy.

What Information Do We Collect?

We may collect the following types of information from you:

• Information you submit: This includes your name, contact details, transaction information, and any communication you have with us, such as newsletters or marketing materials.
• Automated information: We may collect data about your use of our services, including your internet protocol (IP) address, browser type, device information, operating system, login details, and activity on our site with date and time stamps.
• Information from third parties: We may receive limited billing details from our payment provider for verification purposes, including your name, email address, and billing address.

Why Do We Collect This Information?

We collect this information for several purposes:

• To take steps at your request to enter into and/or execute a contract with you, such as sending service notifications, processing payments, and fulfilling orders.
• To manage and enhance our services, including monitoring usage patterns and preventing or detecting fraud or abuse.
• With your consent, to send you newsletters or other marketing communications.
• If you provide someone else's email address for a "Refer A Friend" programme, to send them a referral message.

How Long Do We Retain Personal Information?

We retain personal information indefinitely. If you wish to close your account, please contact us at the email provided above. Even after account closure, we may keep some of your information as reasonably necessary for legal, regulatory, or tax purposes, to resolve disputes, prevent fraud or abuse, and/or enforce our terms and conditions.

To Whom Do We Disclose Your Personal Information?

We may share your personal information with the following third-party service providers:

• Delivery companies, website hosts, payment processors, and businesses assisting us in sending communications or monitoring our website, along with those providing e-commerce analytics and other IT services.
• Law enforcement authorities, to assist with fraud prevention and/or comply with legal obligations.
• Insurers and professional advisers concerning our insurance coverage or to address legal claims.
• Potential buyers in the event of an actual or proposed sale or merger involving our business.

Do We Transfer Your Information Outside the European Union?

The personal information we collect is stored within the UAE and is not transferred to third countries, except as follows: Your personal information may be transferred to the United States by companies certified under the EU-US Privacy Shield Framework, which provides specific protections for your data, including Google (analytics), Facebook (advertising), ActiveCampaign (email delivery), and Firstpromoter.

What About Cookies?

We and/or other entities may utilise cookies and tracking technologies on our website. Cookies are small identifiers (files of letters and numbers) sent to your web browser. They are commonly employed to enhance website functionality and efficiency and to provide insights to the website owner. Some cookies are temporary "session" cookies, which remain in your browser until it is closed, while others are persistent cookies that last longer (depending on their specific lifespan). For more information about cookies, including how to manage your browser settings to block them or delete existing cookies, please click here. Please note that if you configure your browser to reject cookies, our site's functionality may be limited. Third-party service providers may also place cookies. Some of these cookies (e.g., from Google) may transmit certain information such as your IP address and the web address of the page you are visiting to the relevant company.

How Do Analytics Cookies Work?

Analytics cookies enable us to monitor the number of visitors to our website and gather data about their visits. This information includes the duration of visits, the pages viewed, and the referral sources. This helps us improve our website and ensures that users can easily find the information they need. These cookies are provided by Google Analytics.

What Are Advertising Cookies Used For?

Advertising cookies personalise advertisements on our site and other sites based on your interactions with our site. They also measure ad effectiveness, such as how often you click on or view ads and whether you make a purchase from the advertiser. These cookies are provided by Google and Facebook.

What Are Payment Provider Cookies?

Payment provider cookies are set by our payment provider, PayPal, if you use their services on our site. These cookies help ensure that your payment transactions are secure and that our payment system operates correctly.

What Rights Do You Have?

If the legal conditions are satisfied, you have the right to request access to your personal information, to correct any inaccuracies, to delete or limit its use under certain circumstances, to 'data portability,' or to withdraw any consent you’ve provided (e.g., for marketing purposes). You may also have the right to object to the processing of your personal information in certain situations. If you have a complaint regarding how we are managing your personal information, please contact us using the email address above. If you are dissatisfied with our response or believe we are not handling your personal information according to the law, you have the right to file a complaint with the Information Commissioner's Office (ICO). For more details about your rights, please visit the ICO's website.

Contact Us

If you have any questions or concerns about this privacy policy or our handling of your personal information, please get in touch with us via email at contact@win4lux.com or write to us at the address provided on our website.

Effective Date

October 2024